Shipping and Delivery Policy
1. SHIPPING & DELIVERY POLICY
We deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed within 3 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Delivery time:
- Portugal & Spain | 3 Business Days
- Europe, USA & Canada | 4 – 7 Business Days
As soon as your order ships, you will receive a confirmation email with the tracking number. In this way, you will be able to check and follow the status of your orders with our local logistics partner.
To avoid additional costs on delivery due to the absence of a recipient on the site, please provide your contact number under the address selected at check-out so that the carrier can contact you if necessary.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit cards, PAYPAL, APPLE PAY, GOOGLE PAY, KLARNA and MULTIBANCO / MBWAY for Portugal only. We do not accept payments via inter-bank transfers.
5. SHIPPING LOCATIONS & FREE-DELIVERY
Below are the countries we are shipping to:
EU | Portugal, Spain, Germany, Austria, France, Denmark, Netherlands, Belgium, Luxembourg, Italy, Monaco, Finland, Ireland, Sweden & Switzerland
UNITED KINGDOM
NORTH AMERICA | USA, Canada
Free Delivery value depends on your location. This can be verified at check-out.
6. SHIPPING COSTS
|
|
Order for Free Shipping |
Shipping Costs |
|
Portugal + Spain (Except Spanish Islands) |
EUR 49.00 |
EUR 7.90 |
|
Central Europe + Balearics |
EUR 65.00 |
EUR 13.90 |
|
North Europe + Canarias + Ceuta and Melilla + CH (Switzerland) |
EUR 75.00 |
EUR 17.90 |
|
UK |
EUR 200.00 |
EUR 45.00 |
|
USA + Canada |
Not applicable |
Below EUR 200.00 = EUR 59.90 Above EUR 200.00 = EUR 39.90 |